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• LATE CANCELLATION & MISSED APPOINTMENT – We have a 24-hour cancellation policy on Laser Services and Facial Services. Late cancellations or missed appointments are subject to $25 fee.

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• GROUPON/LIVING SOCIAL/PRICE MATCHING - In order to refund a voucher prior to redeeming please contact Groupon/Living Social directly. Otherwise one voucher per customer, appointment & consultation required, valid only for option purchased & all goods or services must be used by the same person.

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• PURCHASED PACKAGES– We appreciate your business, however if a package is purchased for a specific service, you may not exchange for a different service. This includes exchanging areas on laser hair removal, or exchanging skin treatments that are valued the same price. 

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• PRICES & PROMOTIONS – We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

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• PERSONAL BELONGINGS – Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Renew Medical Center is not responsible for lost or damaged items.

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• QUIET ENVIRONMENT – As a courtesy to other guests, please maintain a quiet level of conversation in the med spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.

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• PROVIDER REQUESTS/RESCHEDULED APPOINTMENTS – We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests or be seen on specific days due to illness, vacations, and unforeseen schedule changes. We appreciate your empathy. 

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• PRACTICE-PATIENT RELATIONSHIP – We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

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• FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!